If you’re shopping for health insurance through your state website or the federal government’s Healthcare.gov, it seems as though the process is finally working smoothly. More than 39 million visitors have browsed Healthcare.gov and state marketplaces. In October and November 365,000 people signed up and more than 1.9 million applied but haven’t yet selected a plan. Another 800,000 discovered that they are eligible for Medicaid, or the Children’s Health Insurance Program (CHIP).
But because of the botched Obamacare rollout with a flawed website that didn’t work, Health and Human Services Secretary Kathleen Sibelius asked the HHS Inspector General Dan Levinson to investigate what happened with Healthcare.gov.
HHS is also putting new systems in place to deal with outside contractors and tech work. Healthcare.gov was put together with software and hardware created by private companies. Questions persist about who was responsible for the failures and why there wasn’t better oversight.