More Trouble for Healthcare.gov

We’re rooting for Obamacare to work. But there’s more trouble for Healthcare.gov. The site’s data hub went down on Sunday and this time it wasn’t the fault of the government or those running the site. Terremark, a private contractor that runs the data hub had network failure that a affected a number of clients including HealthCare.gov.  Terremark is a division of Verizon and late Sunday Jacob Aaron a spokesman for the Department of Health and Human Services said,  “Secretary Sebelius spoke with the CEO of Verizon this afternoon to discuss the situation and they committed to fixing the problem as soon as possible.”

The data hub is a critical part of the site because that’s what allows people to find out their eligibility for coverage and subsidies. People were able to apply for Obamacare,  but they couldn’t sign up because they could not complete the process. The outage also affected state health exchange websites, which depend on the data hub to determine subsidy and Medicaid eligibility.

 

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Barbara Nevins Taylor

As the winner of 22 Emmy Awards and a slew of journalism honors and awards, I created ConsumerMojo.com to give you the straight story about complicated stuff. Tell us what you want to know and we'll get you the answers.

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