It’s been a busy week on Healthcare.gov with 3.7 million browsing health insurance options and some actually purchasing insurance. But if you’re still shopping, be aware that the site will be down for maintenance this weekend from 1 a.m. to 4 a.m.
If you made it through the pages of Healthcare.gov and think you’ve signed-up for Obamacare, confirm it with the insurer.
Here’s what you should do and receive:
- Make the first payment immediately.
- Get in touch with the insurer directly.
- You should receive a welcome packet that lets you know you are in the insurer’s program.
This is important because one in ten applications that go from Healthcare.gov to insurers still have errors.
The information is transmitted on what the Centers for Medicaid Services and insurers call 834 transaction forms. Before the site was upgraded, four out ten 834’s had errors. The goal is to eliminate them all and technicians are working on it, according to Julie Bataille spokesperson for the Centers for Medicare and Medicaid Services.
Nevertheless, the health insurance industry continues to be frustrated by the problem because if they don’t have accurate information, they can’t sign you up.
So make sure you confirm.
If you are shopping, the good news is that the site seems easier to use.
On a conference call with reporters, Bataille said the new customer service queueing system is working. When users found the going slow, they received messages to leave an email for later contact. Bataille said on one day, 16,000 people left their information and 90 percent came back after the system reached out to them.
You have until December 23, 2013 to sign up for health insurance that begins January 1, 2014.
If you want to sign up for health insurance after the first of the year, you have another few months. The overall open enrollment period continues through March 15, 2014.