Volume on the site is heavy. It had more than 2 million visits yesterday. So be patient. Try the queuing system. They say it works and if you leave an email they will get back to you.
This is the latest from the Department of Health and Human Services
IF YOU MISSED THE DEADLINE
“Our highest priority is making sure that everyone who wants to enroll to have health care coverage by January 1 is able to do so, particularly since consumers had a hard time accessing HealthCare.gov in October and November. As such, we are making sure we can provide information directly to consumers if and when they have questions about their particular situation, and if they are covered as of January 1.
Consumers who tried to enroll prior to today and had problems with the system should contact the Marketplace call center, 1-800-318-2596, for individual assistance. We have developed a robust casework process to address individual inquiries, respond to specific situations, and help consumers transition to new coverage. Consumers will hear directly from their health plan about the date their coverage is effective.
In addition, Center for Medicaid and Medicare Services (CMS) and health plans are continuing to reach out to consumers who’ve selected a plan to remind them of the final steps they must take to enroll in coverage, such as paying their bill, who to contact if they have questions, and how they can access care.
Consumers who begin the process of selecting a health plan after today will be covered as of February 1.
The call center will be closed on Christmas and will reopen on the 26th